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Failure Contact​

  • Service Hours: 24/7/365
  • Contact Window: BBIX Customer Support Center (CSC)
  • Email Address: support@ocx-cloud.net

Failure Notification​

  • For failure notifications, we aim to contact customers within 1 hour of detecting the failure.
  • For recovery notifications, we will contact you after we have determined that the connection is stable following failure recovery.

Failure Notification Destination​

  • We will contact the email address for failure contact listed in the OCX application form.

For "OCX Hikari Internet" and "v6IX" Customers​

Inquiries regarding OCX Hikari Internet and v6IX are handled through a different contact point from the above.