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2-Factor Authentication (2FA)

The OCX Portal supports 2-Factor Authentication (2FA) to enhance the security of user accounts. This article provides an overview of how to use 2-Factor Authentication.

Overview of 2-Factor Authentication​

2-Factor Authentication is an essential method for account protection. When 2FA is enabled, users must enter an additional authentication code in addition to their password when logging in. Because multiple factors are required for login, security is significantly improved.

The OCX Portal utilizes the TOTP (Time-based One-Time Password) method to generate authentication codes. This method generates a code that changes based on the time, which can be retrieved using an authentication application (hereinafter "auth app"). Examples of common authentication apps include:

Note: The OCX Portal has been verified to work with Google Authenticator.

How to Enable and Disable 2FA​

As a prerequisite, install an authentication app such as Google Authenticator and ensure it is ready for use. Then, follow these steps on the OCX Portal:

  1. Log in to the OCX Portal.
  2. From the left navigation bar, click [Username] > [Change Password / 2FA Settings].
  3. Click [2FA Settings].
  4. A QR code and an authentication code input field will be displayed. Scan the QR code using your auth app. If you cannot scan the QR code, manually enter the setup key displayed on the screen into your auth app.
  5. Enter the 6-digit authentication code displayed in the auth app into the input field and click the [Save] button.

Once these settings are complete, you will be required to enter an authentication code in addition to your password during future logins.

To disable 2-Factor Authentication, follow steps 1–3 above to open the 2FA settings screen, and then click the [Disable 2-Factor Authentication] button.

Troubleshooting: When You Cannot Use the Authentication Code​

Once 2FA is enabled, you need the authentication code to log in. If you lose access to your authenticator app, you can bypass 2FA by resetting your password. After the reset, reconfigure 2FA. The steps are as follows:

  1. On the OCX Portal login screen, click [Forgot your password?].
  2. Enter your registered email address and click the [Send] button.
  3. A reset link will be sent to the entered email address. Click the link.
  4. The password reset screen will appear. Click [2FA Settings].
  5. Click the [Disable 2-Factor Authentication] button to remove the 2FA requirement.
  6. Re-configure 2FA if necessary.

If you encounter any issues regarding 2FA settings, please contact us via the Inquiry Desk. For settings specific to individual authentication apps, please refer to the support pages of the respective apps.