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Organization Information Overview

Organization Information contains the company details registered for OCX services.
View the registered information by clicking [Organization Information] in the left menu of the OCX Portal.
Additionally, you can modify the registered details by following the steps below.

Procedure for Updating Organization Information​

  1. Log in to the OCX Portal.
  2. Click [Settings] > [Organization Information] in the left navigation bar.
  3. The registered details will be displayed. Click the [Edit] button in the upper right corner of the screen.
  4. The following items can be modified. Re-enter only the items you wish to change, then click [Update].
    • Company Name
      • Enter the formal company name.
    • Company Name (Kana)
      • Enter the phonetic reading (Furigana) of the company name.
    • Department Name
      • Enter the department of the representative.
    • Phone Number
      • Enter the phone number of the representative's department.
    • Failure/Maintenance Contact
      • Enter the contact email address for failure and maintenance notifications. Only one email can be set; therefore, we recommend using a mailing list.
    • Postal Code
      • Enter in the format 000-0000.
    • Country
      • Enter the country where the company is located.
    • Prefecture
      • Enter the name of the prefecture/state.
    • City/Town/Village
      • Enter the name of the city, town, or village.
    • Address
      • Enter the street address/block number.
    • Building Name
      • Enter the building name and floor number if applicable.
    • Payment Method
      • Only "Invoice" can be selected as the payment method.
  5. A confirmation screen for the setting changes will appear. If there are no issues with the details, click [Update].
  6. The Organization Information page will be displayed. Confirm that the changes are reflected.
    Note: It may take approximately 24 hours for changes to the Failure/Maintenance Contact to take effect.

This completes the update of the organization information.

Notes​

The following items cannot be changed:

  • ID
    • The Organization ID (Org ID) of the company.
  • Status
    • The status on the OCX Portal.
      Note: active indicates that the contract is currently valid.
  • Payment Method
    • Indicates the current payment method.
  • Contract Date
    • The date and time the OCX service contract was established.
  • Termination Date
    • The date and time the OCX service contract was terminated.