Skip to main content

Inquiries for Special Requirements

This page explains the application and inquiry method for cases with special requirements or applications that include options.

  • What are Special Requirements?
    • While basic applications are handled via the Standard Portal Application, please contact us using the procedures on this page for cases such as those below. Our representative will hear the details from you and proceed with your application.
      • Simultaneous application for multiple lines
      • Applications with options such as 24-hour on-site repair services
      • A "Transfer" (Ten-yo) or "Service Provider Change" (Jigyosha-henko) for lines with a Hikari Phone service contract
      • Applications requiring special instructions or specific communications
      • Other requests such as terminations

1. Before Applying​

Preliminary Confirmation​

  • Contact Information
    • The [Contact Information] entered in the OCX Portal must be the information of the user who will actually be entering into the line contract.

2. Application Steps (OCX Portal Operations: Steps 1–7)​

Step 1: Log in to the OCX Portal​

  • Log in to the OCX Portal with your account.

Step 2: Open Access Lines​

  • Click [Access Lines] from the left navigation bar.

Step 3: Select OCX Hikari Private​

  • When the [Access Lines] sub-menu appears, select [OCX Hikari Private].

Step 4: Submit Inquiry Application​

  1. Click the [Inquiry] button.
  2. Please enter the following items:
    • [Contact Name]
    • [Contact Email Address]
    • [Inquiry Type]
    • [Inquiry Details]
  3. After entering the information, click [Submit].

Step 5: Confirm Entry Details​

  • A confirmation screen will appear. Please check that there are no errors in the entered information.

Step 6: Submit Application Details​

  • If there are no issues, click [Submit].

Step 7: Confirm Inquiry Completion Screen​

  • The inquiry completion screen will be displayed. Click [Back to List] to return to the list page.
    • Note: At this stage, the created application details will not yet be reflected in the list. Please wait for an email from our representative.

3. Subsequent Procedures​

Step 8: Receive and Reply to Application Format​

  • Our representative will send an application format via email. Please fill in the required information and reply via email.

Follow-up Steps​

After replying to the application format, the procedure follows Step 6 of the Standard Portal Application and subsequent steps. Please refer to Step 6 and beyond for detailed procedures.

If you have any questions, please contact our representative or the support center.