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Canceling an OCX Hikari Private Application

This page explains how to cancel an application for OCX Hikari Private using the OCX Portal. Application cancellation refers to the process of canceling a service request after submission but before billing has commenced, in the event that the service is no longer required.

Before Starting the Cancellation Process​

Please confirm the following before canceling your OCX Hikari Private application: Cancellation requests are accepted until 6 days prior to the billing start date.

How to Cancel an OCX Hikari Private Application​

  1. Log in to the OCX Portal.
  2. Click [Access Lines] from the left navigation bar.
  3. When the [Access Lines] sub-menu appears, select OCX Hikari Private.
  4. Click the [Inquiry] button in the upper right corner.
  5. On the information entry screen, select [Application Cancellation / Termination] under [Inquiry Type]. Enter the name of the application you wish to cancel in the [Inquiry Details] field and click [Submit].
  6. A confirmation screen will appear. Please review the entered information.
  7. Confirm the cancellation details and click [Submit].
  8. Once the inquiry completion screen is displayed, click [Back to List] to return to the list page.

Remarks​

Regarding Cancellation Processing​

  • An application can be canceled only after the contract is established and before the billing start date. Once a cancellation is requested, it cannot be revoked.
  • If we (the company) cannot confirm the line provisioning within 180 days starting from the application date of OCX Hikari Private, we will process the cancellation automatically.
  • We will also process a cancellation if we determine that providing the service is difficult, or if IPoE provisioning has not been completed even after 60 days have passed since the physical line provisioning date.